Welcome to ChatDuck, where cutting-edge technology meets the essence of human connection. Our innovative platform empowers businesses with efficient, intelligent, and personalized communication solutions, elevating the customer service experience. Equip your team with our powerful tools, and let us help you nurture lasting customer relationships while revolutionizing the way you connect and care.
Simplify communication and streamline team collaboration by assigning a single WhatsApp number to all your agents
Customize your support structure with flexible agent grouping, accommodating various organizational units for efficient teamwork
Stay informed and maintain control with real-time monitoring and instant alerts, ensuring prompt response to customer needs
Gain valuable insights from data and performance analytics, driving continuous improvement in your customer service operations
Enhance customer interactions with smart tagging, enabling personalized support and more efficient issue resolution
Optimize agent assignment with intelligent channel routing, directing customer inquiries to the most suitable agents for swift and effective resolution
ChatDuck is dedicated to revolutionizing the way businesses communicate with their customers by providing a cutting-edge enterprise communication platform.
Our innovative and smart solutions enable seamless, efficient, and personalized customer service experiences, helping businesses to better understand, engage, and support their valued clients. We believe in the power of strong connections and strive to transform the way companies interact with their customers, fostering lasting relationships and driving success for businesses of all sizes.
Our Pricing Plans For You
This plan is designed for small businesses or startups that require a limited number of agent accounts and groups.
This plan caters to medium-sized businesses that need more agent accounts and groups to handle a higher volume of customer inquiries.
The plan is designed for large businesses or organizations with a significant volume of customer inquiries.
This plan is designed for small businesses or startups that require a limited number of agent accounts and groups.
This plan caters to medium-sized businesses that need more agent accounts and groups to handle a higher volume of customer inquiries.
The plan is designed for large businesses or organizations with a significant volume of customer inquiries.
Discover our comprehensive FAQ section, designed to provide you with easy access to the most common questions and concerns about our ChatDuck - Smart Communication Platform for Customer Services. We've compiled a wealth of information to ensure you have the answers you need, when you need them.
ChatDuck is a smart WhatsApp communication platform designed to enhance customer service experiences. By utilizing cutting-edge technology and innovative features, we empower businesses to efficiently manage their customer interactions, providing seamless, personalized support.
ChatDuck supports web apps that can be accessed through standard browsers on desktops, laptops, tablets, and smartphones, as well as mobile apps for iOS and Android devices. Our platform is designed to provide a seamless customer service experience across various devices, ensuring that your customers can easily connect with your support team from anywhere, anytime.
An agent account is a user account that allows a team member to access the ChatDuck platform and communicate with your customers. Agents can be organized into groups that reflect your organizational structure and requirements, ensuring efficient management and collaboration among your customer support team.
A group is a designated collection of agents within the ChatDuck platform. Groups can represent various organizational units or structures, such as a shop, team, supervision unit, or district. By organizing agents into groups, you can better manage and coordinate your customer support efforts to align with your organization's unique needs and structure.
A contact refers to a customer's phone number, which could belong to an existing customer in your contact list or a new customer. A contact is considered active if they have sent you a message during a given calendar month. The number of monthly active contacts represents the total count of unique active contacts within that specific month.
Our dedicated team of professionals value your input and are committed to understanding your unique needs. Our staff will promptly respond to your inquiry, ensuring a seamless experience as we guide you through the transformative potential of our platform. Let's collaborate and create a brighter future for your customer service together.
We strive to respond to your inquiries within 24 hours during working days to ensure your needs are met in a timely and professional manner. You can trust us to be there for you every step of the way.
